Email is the only way to reach us, and it is a deliberate choice rather than an oversight. One channel means nothing gets lost between platforms, and it keeps the trail short.
Write to us at orders@uglaz.shop. We read the inbox Monday to Friday, 9:00am to 5:00pm, and everything gets an answer.
Useful things to include if your question is about an existing order: the order number, and the email address you used at checkout. That is usually enough for us to find it on the first pass rather than writing back to ask.
We do not run phone support, and we are not on Wickr, Threema, Telegram or any messaging service. If an account on one of those claims to be us, it is not — we will never approach you first, and we will never ask you to move a conversation off email.
UGL OZ Australia
Customer SupportIf inquiring about an order, please provide your order number and any other relevant information so that we may better assist you. If you’re inquiring about a specific product, please detail which product you’d like more information on.
NO PHONE, NO WICKR, NO THREEMA SECURE EMAIL ONLY: orders@uglaz.shop