Below are the questions we field most often. We keep this page current as things change, but if something here looks out of date, email us and we will confirm before you order.
Is ordering from your website safe?
We keep the amount of information we hold to the minimum an order actually needs. There is no account to create and no profile to maintain — you enter a delivery address at checkout and that address is used for one thing, which is getting the parcel to you.
Every page on this site, checkout included, is served over an encrypted TLS connection, so nothing you type travels in the clear between your browser and us.
Payment is cryptocurrency only. That means no card number, no bank details and no payment processor sitting in the middle holding a record of who you are.
We would rather be straight with you than make promises we are in no position to keep: this is a commercial hosting account and an ordinary domain registration, the same as any other online shop. What we can tell you honestly is that we collect little, we keep it only as long as an order needs it, and we do not sell or share it for marketing.
Are you guys for real?
Yes. We have supplied this market for years and moved the operation online to reach customers we could not reach otherwise. Everything listed here is sourced from established Australian labs, and we ship domestically only.
Shipping within Australia is the part that matters most in practice. Your parcel travels on the domestic network from start to finish and never passes through an international customs checkpoint.
For obvious reasons we do not publish details about who we are or where we operate from. What is relevant to you as a customer is the range, the pricing and whether the parcel turns up — and those we are happy to be judged on.
How long does it take to receive my order?
Allow 1-3 business days from the time your order is placed. Orders are dispatched domestically, so there is no international leg to wait on.
I have not received my package yet, help!
Email us at orders@uglaz.shop and we will help you trace it.
One thing to check first: your parcel is addressed exactly as you typed it at checkout. We cannot correct an address after dispatch, and we are not able to take responsibility for a delivery that fails because of a detail entered incorrectly. It is worth re-reading the address field before you place the order.
I’ve received my package, but it is damaged.
Orders leave us intact and packed to survive the trip. Once a parcel is with the postal service, however, its handling is out of our hands, and we are not able to insure or replace items damaged in transit.
In practice this comes up very rarely. Tell us what happened anyway — it is useful to know, and it feeds back into how we pack.
I have more questions, how can I contact you?
Email is the only channel we run: orders@uglaz.shop. We read it Monday to Friday, 9:00am to 5:00pm, and we answer everything.